Refund Policy
In short: if you haven't launched the module you paid for, we'll refund you on request within 14 days of payment. Once the module has been launched, payment for that period is non-refundable.
1. Who handles payments and refunds
TikTeam orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle issues refunds to the original payment method. How long the money takes to arrive depends on your bank.
2. Digital product
TikTeam is a digital product: access to a module starts immediately after payment. By paying, you agree to immediate access and acknowledge that you lose your right to withdraw from the purchase once you start using it.
3. What counts as use
A module counts as used once, after payment, our server first allows it to run on your device — for example, when a mod is launched in a game, an Avatar Overlay clip is played or your stream is connected to the module. We record the time of that launch, the account and the device.
4. When we refund
- The module hasn't been used. Request within 14 days of payment — full refund.
- Subscription renewal. Request within 14 days of the renewal charge, if the module hasn't been launched in the new period — refund for that period.
- Payment error. Duplicate charge or technical error — we refund the excess.
- The module doesn't work through our fault. If we can't fix the problem within 14 days of your report — refund for the current period.
5. When we don't refund
- the module has already been used in the paid period;
- for the remaining days of a subscription after cancellation — access continues until the end of the paid period;
- for an Avatar Overlay pack once a clip from it has been played;
- if the account was closed for breaching our Terms of Service;
- because of TikTok restrictions, suspension of your TikTok account, or a computer that doesn't meet the app's requirements.
6. How to request a refund
- Use the link in your Paddle receipt email, or go to paddle.net and look up your order.
- Or email us at support@tikteam.live from the address on your TikTeam account and include your order number.
We aim to reply within 3 business days.
7. Cancelling a subscription
You can cancel at any time in the app or via the link in your Paddle email. There will be no further charges, and access continues until the end of the paid period.
8. Payment disputes
If you dispute a payment with your bank without contacting us or Paddle first, access to your account may be suspended until the dispute is resolved.
9. Your statutory rights
This policy does not limit any rights you have under the law of your country of residence that cannot be limited by contract.